Magnolia Mansion Hotel Policies and Covid-19
Important to Read
The Covid-19 situation is an ever- changing concern. The
safety and well-being of our guests and staff are the highest priority
at The Magnolia Hotel. We have put into place essential preparatory
and prevention measures to our great housekeeping processes method
from increased cleaning and sanitizing frequency.
* All guest rooms are disinfected and sanitized from top to bottom
after each guests' stay.
* We engage in more frequent disinfecting of high touch areas in the
* Hand sanitizer stations have been placed in several public areas of
* We have suspending housekeeping services so that no one will be
entering your room during your stay. Fresh towels and amenities will
be replaced upon request, as well as trash removal.
* All guests shall wear their personal mask while interacting with other
guests and staff in the common areas, when social distancing is not
*All staff will wear a mask when interacting with guests at all times.
*Guest's temperatures will be checked upon arrival to the hotel as a
precautionary measure. Temperatures exceeding 99.5F will be
considered out of range.
We appreciate your understanding and consideration during these
times and look forwards to your enjoying a relaxing safe stay at the
Magnolia Mansion Hotel.
HOTEL GENERAL POLICIES PLEASE READ
All overnight guests must be 12 years or older. (No Pets).
***We have stairs (no elevators or handicap access***)
Check In guaranteed after 3:00pm CST | Check Out: 11:00am CST.
NOTE: Reservations are only guaranteed until 7:00pm and will be considered a "no show" unless the Magnolia Mansion reservation office has been contacted. ALL Late and Early Arrivals MUST notify the hotel ahead of time to make special arrangements PRIOR to your arrival.
NOTE: PLEASE BE ADVISED, IF RESERVATION IS CONFIRMED AFTER OFFICE HOURS AND GUESTS NO CALL OR SHOW AFTER CONFIRMING ESTIMATED TIME OF ARRIVAL $50 NO SHOW/CALL FEE WILL BE CHARGED.
Magnolia Mansion is a Non Smoking Property (smoking is allowed outside on Veranda). The hotel has a $300 dollar smoking fine. NO SMOKING NO CANDLES NO INCENSE OF ANY KIND.
FRONT OFFICE HOURS: CALL 504-412-9500 Office hours are between 8:00am to 6:30pm to book your room if you cannot reserve it online.
NOTE: All reservations made through 3rd party reservation systems are guaranteed a specific room type but not a particular room. In order to be guaranteed a specific room choice, bed-size, particular bathroom amenities, floor level or other special requests, you must call Magnolia Mansion direct to book your room.
NOTE: Rates, Pricing, & minimums may not apply during special events, holidays or convention dates. Additional per person charges may apply. King & Queen accommodations are for a maximum of two persons per room. NOTE: The Mardi Gras room can accommodate up to four adults. The Vampire Fairytale and Storyville Bordello Jazz can accommodate up to three adults in each of these rooms ONLY. EACH PERSON, AFTER THE SECOND GUEST MUST PAY $75 PER DAY PER GUEST.
*SORRY FOR THE INCONVENIENCE, WE NO LONGER HAVE CONTINENTAL BREAKFAST. WE OFFER 24 HOUR COFFEE STATION.*
All Reservations are Pre-Paid in Full at the Time of Booking.
SPECIAL EVENTS, HOLIDAYS & CONVENTION DATES REQUIRE MORE NIGHTS FOR MINIMUM STAY! Note: Minimum Differs Depending on Special Event Dates! Call 504 412 9500 Between 9am – 4pm CST Monday – Friday For More Info . NOTE: All Holidays, Special Events, Convention Dates are Pre-Paid, NON-Transferable and NON Refundable.
PAYMENT METHOD: VISA, Master Card, American Express, Discover, Debit Cards. NO CASH, Travelers Checks or Personal/Business Checks. Cash payments ONLY for late check in fees.
If you card does not go through we can only hold the room for 24 hours without payment. After that we will need to remove the reservation from our system.
CANCELLATION POLICY: Please note if cancelled, modified, or in the case of a no-show the total price of the reservation will be charged. NO REFUNDS
All Holidays, Special Events, Convention Dates, Special Promotions, Gift Certificates, Ghostly Getaways, Elopement and Wedding Packages are Pre-Paid, NON-Transferable and NON- Refundable.
Any Changes to the reservation may result in additional charges. All modifications to a reservation are subject to the prevailing availability and hotel restrictions, including minimum night stay requirements and seasonal rates.
*IN THE EVENT OF A HURRICANE OR ANY INCLEMENT WEATHER, A CHANGE OF DATE WITH NO PENALTIES OR FEES WILL BE GIVEN. NO REFUNDS.* When given a minimum of a two week advance notice, some room reservations & packages can be credited to a future date based on availability. This credit must be used within 3 months from the original reserved date & cannot fall over Special Event, Holidays, or Convention Dates.
SECURITY POLICY: Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
AGE RESTRICTIONS: All overnight guests must be 12 years or older. No Pets!
No unregistered guests allowed in guest rooms or on mansion property at any time, unless pre-arranged with management prior to arrival.
PARKING: FREE Street parking. You can park front and side streets around the mansion. No Meter Parking. Guest parking is NOT allowed in our courtyard.
NOTE: NO Elevators, Stairs only. Wheel Chair Access is NOT available inside the mansion, only in the courtyard rooms.
We reserve the right to refuse service to anyone!